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 Stand No - 165 |
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Dear Colleague, Welcome to this issue of MXD Newsletter. This month we have a wide range of articles and opinion pieces for you ... Current features include:
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| Powerful reporting and analysis for a financial services call centre A large financial services company needed to improve the way it acquired and processed data from its call centre operations. With banking, credit card and travel businesses in Europe, the USA, Africa, Asia and Latin America, call centre performance impacts both customer satisfaction and the company's bottom line. Read the full article |
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Time is money
At the core of Trinicom 5 (T5™) is a central knowledge base containing all queries and answers that can be used across all customer contact channels. This ensures that the organisation presents a consistent image to the customer and has a uniform method for answering queries. Read the full article |
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Come and see us at Customer Strategy and Management 2006!
We will be exhibited at Customer strategy and Management Strategy & Management is an exhibition & seminar programme for directors, heads of department and managers who are either driving strategy; or are operationally responsible for managing current and new customers, or supporting those who do. Come & see us at Customer Strategy & Management 2006 on the 21st & 22nd June Stand no 165. Find out about our latest web based Email Management. Look forward to seeing you there! If you don't see us at Customer Strategy we will be at Call Centre Expo Hall 9, Birmingham NEC Tues 03 Oct - 04 Oct 2006 - see you there! |
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The Benefits of the Hosted Contact Centre - Taking a clear look at contact centres
Keeping in touch with your customers efficiently and effectively is vital, especially if you have a high volume of contacts by telephone or email. Whether your business is well-established or just starting up, a review of your customer contact strategy could reveal opportunities to improve your service and reduce costs. Read the full article |
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MX DIGITAL Our solutions are guaranteed to improve efficiency within your contact centre! At MX Digital, we are the UK's foremost contact centre solutions specialist. Our aim is to break down in simple, effective terms EXACTLY what solution is right for YOUR business. For more information, visit www.mxdigital.co.uk FREE CONSULTANCY Act Now! Consultancy worth £500 FREE of charge until 30/6/2006. Click here for more information. |
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