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Getting the Most From Your Contact Centre Reports
No delay time. That's essential for one catalogue retailer.
They believe that to provide the highest level of customer satisfaction,
they must ensure that their customers are connecting with agents
almost instantaneously.
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The Predictive Dialer Is A Technology
It can simultaneously place hundreds or even thousands of calls and
filter out no answers, busy signals and answer machines, thus allowing
only live calls to be routed to agents. This makes it an indispensable
tool for reaching out to large volumes of customers and prospective
customers in a relatively short timeframe - and with a personal
touch.
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Making Your Contact Centre a Sell Centre: How to Seize Up sell/Cross-Sell Opportunities
If you think your contact centre agents can't sell, think again. Selling is not about persuasion, pressure or coercion: it is about empowerment. A seller's objective going into a new customer relationship should be to help the buyer solve a problem, satisfy a need, or achieve a goal, according to sales experts Michael T. Bosworth and John R. Holland, authors of Customer-Centric Selling.
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MX Launches SoftCom
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