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Dear Colleague, Here is the May newsletter from MX Digital - keeping you in touch with the UK's foremost contact centre specialist. Raise your customer service quality to a new level Read about a price breakthrough in multi-channel contact management. Keep up to date on strategy Check out Customer Strategy & Management 2006, the UK's only dedicated customer management event. Free 'health check'! Discover how a new service from MX Digital can ensure you get peak performance from your predictive dialler. Advanced knowledge base technology powers affordable contact management solution MX Digital is launching Trinicom T5, a multi-channel application suite for customer service departments. It supports web enquiry, web-chat, e-mail, phone, post and fax. Utilising an advanced central knowledge base, Trinicom T5 is proven to cut costs and significantly improve customer service levels in 10-150 seat contact centres. The Trinicom T5 suite is available at a breakthrough price, making it affordable even for small contact centres. Fully developed, market-proven applications make this a zero-risk solution and investment in Trinicom T5 is typically returned completely within six months. Customisation for a particular project is quick and straightforward: just four weeks from initial demo, through project scoping, prototype approval and agent training, to implementation. No capital budget is necessary - we offer a monthly payment plan for a hosted solution. The Trinicom T5 suite includes five applications:
MX Digital will be among over 60 exhibitors at Customer Strategy & Management 2006, the UK's only event dedicated to helping you acquire, retain and grow more profitable customers. Free keynote sessions led by industry gurus will look at 'The stupid company - how British businesses throw away money by alienating consumers', and 'Creating customer advocators - value-driven marketing'. A panel discussion will consider 'The great CRM software debate' and a choice of free seminars is on offer in three tracks: Strategy & management, People & culture, and CRM technologies. Don't forget to visit MX Digital at Stand 165 - we look forward to seeing you there. Register at www.customer-event.co.uk. MX Digital offers free dialler 'health check' MX Digital has launched a 'health check', free to telemarketing organisations of all sizes, providing a comprehensive analysis of your predictive dialler. The aim is to maximise productivity, efficiency and customer service, while ensuring compliance with the latest industry standards and Ofcom and DMA regulations. This new service was highlighted in a recent issue of Customer First, the magazine of the Institute of Customer Services. Paul Moorman, MX Digital Managing Director, commented, 'Our Associate Membership of ICS underlines our commitment to helping contact centres improve the service they offer their customers. Our dialler experts will provide call centres with a full system audit, advising on areas where improvements can be made. This 'health check' will benefit both your organisation and the individual at the end of the telephone.' To book your appointment, contact MX Digital. After all, it makes sense to get your dialler 'health check' from a specialist… and it's free! |
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MX DIGITAL At MX Digital we aim to establish in simple terms exactly what is right for your business, and our solutions are guaranteed to improve efficiency within your contact centre. FREE CONSULTANCY Act Now! Consultancy worth £500 FREE of charge until 30/6/2006. Click here for more information. |
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