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 Stand No - 165 |
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Dear Colleague, Welcome to April’s new-look newsletter from MX Digital, the foremost contact centre specialist in the UK. Increase productivity Find out why Predictive Dialling brings significant business benefits. Maximise your revenues Read how companies have automated the recovery process to maximise debt collections. Complying with Ofcom regulations? Why MX Digital customers can be confident they meet new requirements on silent calls. Keep your customers satisfied Discover how to enhance service levels and increase customer satisfaction. |
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| The business benefits of predictive dialling The business problem: making large numbers of outbound calls manually is inefficient and unproductive. The goal is to make a high number of live contacts, although outbound agents dialling manually can spend the majority of the day trying for such connections. Read the full article |
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Maximise debt collections by automating your recovery process A streamlined and efficient process is essential for success in a highly competitive marketplace with tight margins. By automating your collections process you can maximise the time your agents spend actually speaking to clients and collecting debts, enabling you to achieve your revenue goals. Read the full article |
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MX Digital helps customers comply with new initiative on silent calls MX Digital, the contact centre solutions specialist, has welcomed Ofcom’s proposed new policy on the use of predictive diallers, which aims to reduce the level of abandoned calls. MX Digital’s solutions already comply with the stricter requirements in force in North America. Read the full article |
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Keep the customer satisfied Call centres are strategic business tools which have an important influence on customer satisfaction. VoIP technology in the call centre has the potential to help companies enhance the quality of service experienced by customers in several ways. Read the full article |
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MX DIGITAL At MX Digital we aim to establish in simple terms exactly what is right for your business, and our solutions are guaranteed to improve efficiency within your contact centre. FREE CONSULTANCY Act Now! Consultancy worth £500 FREE of charge until 30/4/2006. Click here for more information. |
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